The Agile Advantage Customer Care team is focused on providing timely resolution to our customers’ technical issues. We continually add new tools and processes to help our Customer Care team meet
customer expectations. We know our software products are an important part of your business, and we are committed to providing a Customer Care team that excels in keeping your business running smoothly.
For the convenience of our customers, support is available by web, email, and telephone. Many of our customers find submitting support case via our web self-service portal to be easy, fast, and effective.
Every request that is entered by a customer is immediately logged and assigned to a Customer Care Engineer. Customers may check the status of their support cases through this same self-service portal as well
as add additional information and search for solutions in the Knowledge Database . Our priority system allows us to make sure that mission-critical issues receive fast and thorough resolution.
For more information about our products and services, please contact your local Sales
representative. You may also browse the Agile Bookstore for the latest printed documentation and manuals. If you do not have a self-service portal login, please email us at
advantagesupport@agile.com.
If you would like to reach us by phone, you may call 408-284-3862.
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